Shipping Info

We recommend DHL Express shipping on all orders - it's reliable, fast, avoids any customs clearance issues, and offers excellent tracking.

If you choose do not to use the DHL Express shipping option, please bear in mind that our free standard shipping service is not instant. Australia is a very large country, it takes time for Australia Post to deliver parcels.

Your parcel is travelling thousands of kilometres across an ocean to reach you. In 99.9% of cases, your parcel will actually arrive in Australia less than 24 hours after we ship it. From that point onwards, your parcel is at the mercy of Australian Customs (DHL customs clearance is much faster), and then it's up to your local postal service (i.e, Australia Post) to actually deliver it to your house, and that process takes a lot longer and is completely outside of our control.

95% of our shipments arrive within the timeframes listed on this page, and the remaining 5% take an extra day or two, usually because the shipment is being manually inspected by customs. We have no control over that process either.

Standard shipping is not an express courier service. Your parcel will travel through your local postal system in exactly the same way as a standard domestic parcel travels. 

We offer free shipping to Australia for orders over $50, which is a ridiculously cheap deal that no other vendor in New Zealand offers. For roughly $50 NZD (which is about $45 AUD) you can get three or four bottles of fully mixed liquid containing nicotine delivered to your doorstep from another country.

If you want them in the next 24 - 72 hours, splurge for DHL. It's pretty good, and still a heavily subsidised courier service.

Order fulfilment and tracking numbers

We ship ship DHL packages first, then standard mail. All packages go out on the same day, but we need to have the DHL parcels ready at 2pm so that they can be in Australia the very next morning, ready for delivery.

Orders received before 9am Auckland time will usually ship out on the same day. Bear in mind that orders placed before 9am on Monday sometimes won't be shipped until Tuesday - over the weekend we usually receive a lot of orders, and although the fulfilment team starts work on Sunday night to begin clearing the backlog, every now and then some orders made between midday Sunday and Monday morning don't make it into the processing queue until Tuesday. In rare cases, such as during a sale or when we've received more orders than usual, it's also possible that if you place an order very close to 9am (8.45am for instance) during the week, it won't ship up until the following business day.

Tracking numbers are issued as soon as we print your shipping label, but the tracking information on the Australia Post / NZ Post / DHL websites won't update until the following conditions are met:

• Standard Post:
• Your parcel travels to Auckland Airport and is scanned by NZ Post (99.9% of the time this happens overnight.)
  
  
• DHL:
• Your parcel is picked up by the DHL courier.

You may receive a tracking number prior to any scanning events. If that happens, just wait 24 hours and tracking information will begin to appear on the relevant tracking website.

At the start of the day we print the invoices of all the orders that are due to be processed, and the fulfilment team carefully picks and packs your goodies and puts the parcels in a huge stack in our mailing bay. Some time between 4pm and 6pm our local NZ Post contractor (his name is Jeff, and he's lovely) arrives in a truck and picks up all the mail and takes it to the NZ Post parcel facility for sorting and distribution. 

The process of applying a tracking number to your order and sending you a notification email is entirely automated. We don't do it manually, and we don't have any way to figure out your tracking number before your parcel has shipped, so if you're wondering what your tracking number is there isn't much point emailing us about it - all you need to do is wait to receive the automated email.

DHL Express tracking statuses explained

We never, ever have customs issues with DHL shipments. To date, we've shipped many tens of thousands of parcels to Australia and have not had a single one confiscated by Australian Customs (either by DHL, or standard post.)

Remember, you can call DHL on 13 14 06 at any time to seek clarification about the tracking status of your order. Their operators usually answer all calls immediately.

Standard Post tracking statuses explained

99% of packages will clear Australian customs in 24 hours but occasionally your package may take 2-4 days to clear a spot check. This is normal, and to date we have not had a single package rejected by Australian Customs.

Please note that Australia Post does not offer high resolution tracking on international parcels - sometimes several days can go by with no new tracking events, even though your parcel is travelling through multiple sorting facilities and depots. Australia Post does not scan the parcel each and every time it changes hands, so if your tracking status hasn't changed for a few days don't panic, nothing is wrong and your parcel will be delivered. 

Below is a table of various tracking statuses, and what those statuses actually mean.

Wondering where your package is?

When it comes to tracking your parcel, we can only see as much as you. If your parcel is in Australia (once scanned as International Arrival), please call Australia Post on 13 76 78 (13 POST) for updates. There's no point contacting us about it, we can't see any more information than you can, and we have no way to contact Australia Post since we are a New Zealand company with no connection to Australia Post in any way, shape, or form.

For DHL deliveries, please contact DHL directly on 13 14 06. Although we can contact DHL on your behalf, it's far quicker for you to contact them directly.

DHL / Standard Post Comparison

All prices and delivery times are for parcels travelling to Australia or New Zealand. Other countries may have longer or shorter delivery timeframes, please consult the DHL website for more information on their standard delivery times for your particular country.

* Please add a few extra days for regional deliveries. For regional areas, after clearing customs and sorting your parcel to the nearest depot, DHL will sometimes pass off your parcel to a third-party courier, usually Australia Post.

Estimated delivery times (in business days - weekends and public holidays not included):

You might be wondering what the difference is between the two different types of shipping methods we offer. Here's a breakdown of the pros and cons of each option.